Thanks for visiting sideshaper.co.uk! Orders placed before 12pm (PST) should be processed and shipped the same day – depending on order volume; your order can take between 24-48 hours to process. After you place an order you will receive an Order Confirmation email followed by an additional Shipping/Tracking Confirmation email once your order has shipped. If you have any questions or concerns regarding Side Shaper or an order you’ve placed – please continue to read below or visit the “Customer Service” Page on our website.
If you wish to cancel your order after it is placed.
- If your order did not ship; there will be NO CHARGE and your order will be cancelled.
- If you wish to cancel your order after it is placed and the item shipped from our facility; YOU (the customer) PAYS FOR RETURN SHIPPING. After we receive your returned order you will be refunded the total cost MINUS 15% due to P&H charges.
- If the item did not ship and you wish to change Shipping Address, Name, Phone number, etc.; We (Side Shaper Team) can make changes to the address, name, phone number, etc. BUT NOT to the QTY ordered – if you wish to order additional units please place another order.
- If the item DID ship and you wish to change Shipping Address, Name, Phone number, etc.; please note that we CANNOT change the package destination so PLEASE DOUBLE-CHECK your address before placing your order. You (the customer) is responsible for providing accurate and complete shipping/billing information.
PLEASE check your email for a “failed order” email & confirm that you were charged for the Order. (Sometimes if information is entered incorrectly your order WILL NOT go through and will NOT be charged.)If you were charged and never received your package OR never received an order confirmation email please contact us at: firstname.lastname@example.org
If your order is defective it must be returned within 60 days of receiving.If your order is defective; we will send you a pre-paid shipping label. Once received we will evaluate the returned order for quality assurance at which time we will ask if you would like a REFUND or to EXCHANGE for a non-defective unit. Once your defective unit is received we will refund your entire order OR send your replacement.If your order arrives damaged, please accept the package from the carrier and advise the delivery person that you would like to make a claim. If you are able to create the claim at the point of acceptance OR on the phone/online after it has been delivered PLEASE record the claim ID so our customer service staff can assist. For any other issues, we may require pictures or other material to record for accurate compensation purposes.Please report all missing/broken parts within 48 hours of receiving.